Return & Refund Policy

Effective Date: [9th january 2026]

At Schoolzical, we strive to deliver high-quality media, entertainment, and creative services. This Return & Refund Policy explains the circumstances under which refunds, returns, or cancellations may apply.

By purchasing our products or services, you agree to this policy.

1. Digital Products and Content

Due to the nature of digital products, all sales of digital content are final.

This includes but is not limited to:

• Digital music and audio files

• Video or audiovisual content

• Licensed media or downloadable creative assets

• Online or digital entertainment content

Once digital content has been delivered, accessed, or downloaded, no refunds or returns will be issued.

2. Creative and Media Services

Payments made for services such as music production, media production, talent management, content creation, or licensing are generally non-refundable once the service has commenced.

However, refunds may be considered under the following circumstances:

• The service was paid for but not commenced

• Schoolzical is unable to deliver the agreed service due to internal reasons

Any approved refund will be processed after deducting applicable administrative or processing fees.

3. Event Management and Bookings

For event-related services (including event planning, production, bookings, or facility rentals):

• Cancellations must be made in writing

• Refund eligibility depends on how close the cancellation is to the event date

• Deposits paid to secure bookings are non-refundable, unless otherwise stated in a written agreement

Specific event contracts may contain separate cancellation and refund terms, which will take precedence.

4. Facility Rentals (Studios & Event Centres)

Payments for studio sessions, rehearsals, or facility rentals are non-refundable once the booking date and time have been reserved.

Rescheduling may be allowed subject to availability and advance notice.

5. Incorrect or Duplicate Payments

If you believe you were charged incorrectly or made a duplicate payment, please contact us within 7 days of the transaction. Verified errors may be refunded after review.

6. Refund Processing

• Approved refunds will be processed through the original payment method

• Refund timelines depend on your payment provider (e.g., Paystack, banks)

• Processing fees charged by payment providers may be deducted

7. How to Request a Refund

To request a refund, please contact us with the following details:

• Full name

• Email address used for payment

• Transaction reference

• Description of the issue

Email: info@schoolzical.com

8. Policy Changes

Schoolzical reserves the right to update or modify this Return & Refund Policy at any time. Changes will be posted on this page with an updated effective date.

9. Contact Us

If you have any questions regarding this policy, please contact us:

Email: info@schoolzical.com
Website: www.schoolzical.com